The Project Manager is responsible for system design support, product cost estimates, execution, monitoring and technical service/support to customers to manage customer relations and facilitate the sale of products and services by following established procedures and guidelines.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
• Monitor & coordinate projects, as assigned, from customer order through installation of equipment. • Work with in house groups such as sales, engineering and operations to establish project requirements, timelines for installation, delivery of drawings and finished goods. • Effectively communicate and build positive working relationships with customers both internally and externally to establish project requirements, system design and timelines. • Document customer requirements as appropriate according to established guidelines and determine the companies’ ability to meet customer requirements. • Verify appropriate product selection to solve specific application requirements as communicated by customer, documented and confirmed through appropriate approval methods involving others as required. • Write up or enter customer orders according to established guidelines to initiate the sale and production of goods. • Document all relevant customer and prospect information according to established guidelines. • Establish and manage terms for customers following established corporate guidelines. • Develop product and service-based solutions to customer problems and oversee, document and coordinate the development of these solutions with others as necessary according to established procedures and guidelines. • Provide support to customers as necessary after the sale to maintain a positive relationship and ensure solutions provided continue to satisfy customer requirements. • Assist with the sale of parts and repair services by troubleshooting problems, assessing needs, developing repair quotes, coordinating repairs and performing other functions as required.
Education and/or Experience: Bachelor's degree (BA or BS) from four-year College or University; or three to five years related experience and/or training; or equivalent combination of education and experience. Theatre or similar type background with understanding of market terms, applications, and products is preferred, but not required. Experience with and/or knowledge of manual and motorized stage rigging systems is preferred, but not required. Experience with electrical equipment, specifically motorized controls, is preferred, but not required.
Language Skills: Ability to read, analyze, and interpret construction specifications, architectural drawings, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical: Ability to calculate figures and amounts such as resultant loads, distributed loads, discounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra, geometry, and trigonometry. Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer: To perform this job successfully, an individual should have knowledge of Internet software; Inventory software; Manufacturing software; Database software; Spreadsheet software and Word Processing software.
Other Qualifications: Ability to travel as required to attend trade shows, call on customers, visit job sites, or perform other sales functions as required. Ability to read and interpret mechanical and architectural blue prints is required.
Telecommuting is allowed.
About Thern, Inc.
Founded in Winona, Minnesota by the mechanically inclined Royal G. Thern and his wife, Lucille, during the post World War II boom, Thern Incorporated began with a handful of basic winches and other miscellaneous tools. After the war, Royal and Lucille settled in the small, flourishing town of Winona on the banks of the Mississippi river where they created a corn sheller, lever operated chain hoist, cordwood saw frame and a differential chain hoist. These innovative products were the foundation for the lifting, pulling and positioning solutions the company manufactures today. More than seventy years later, Thern has built a solid reputation for manufacturing the most dependable, powerful and durable solutions for moving loads of all sizes. Our extensive selection of off-the-shelf models and ability to design custom solutions, is why customers in markets around the world choose Thern winches and cranes.